How to remove a user without losing open and snoozed conversations

Geüpdatet door Michel Kamerling

00:00: Follow these steps to safely remove the user while ensuring wall. 00:03: They're open and snooze conversation to properly reassigned. 00:07: Navigate to the users section find and select the user you wish to 00:11: remove example the user has for open conversations 00:15: and possibly some snooze conversation. 00:19: Confirm the number of openings news conversations assigned to the example 00:23: Anna has for open conversation. 00:27: All the user's open and snooze conversations will automatically move to the unassigned 00:31: section once the user is removed. 00:34: Click on the settings icon on the side. 00:37: In the settings menu select users 00:40: Click on the user's name you want to remove exhaust click 00:44: on. 00:45: After selecting the user click on the user. 00:49: Click the delete button to initiate the removal of the user. 00:53: Confirmation pop-up will appear reminding you that all the users are signed 00:57: and snooze conversations will be transferred to the unassigned section. 01:01: Click confirm to proceed with the removal 01:04: After confirm navigate back to the inbox. 01:08: Check the unassigned section in the inbox to ensure that users conversations 01:12: have been moved their success. 01:14: Click on open and switch to snooze conversations inside the unassigned inbox. 01:19: This guide walks you through the process of removing a user in Belco without 01:23: losing any open or snooze conversation.

The guide provides a step-by-step guide on how to remove a user from the Belco platform while ensuring their open and snoozed conversations are not lost. Here’s a summary of the process:

  1. Go to Belco: Navigate to app.belco.io
  2. Identify the User: Go to the Users section, select the user to be removed (e.g., Anna).
  3. Verify Conversations: Confirm the user's open and snoozed conversations.
  4. Automatic Reassignment: Conversations will automatically move to the Unassigned section upon user removal.
  5. Access Settings: Click the Settings icon.
  6. Navigate to Users: In Settings, go to the Users section.
  7. Select User: Click on the user’s name.
  8. Start Deletion: Go to the User tab and initiate deletion.
  9. Confirm Deletion: Confirm the removal, ensuring conversations are reassigned.
  10. Verify Conversations: Check the Unassigned section to ensure all conversations have transferred, including snoozed ones.

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